Fast. Powerful. Software that does Net Promoter right.
Posted by
Bob Gappa on Thu, Feb 16, 2012 @ 09:07 AM
Only NPS Go+ from Satmetrix delivers the four things you need to do – and do well – to build a successful customer experience using Net Promoter. It is cloud based technology developed solely for customer obsessed companies who want the greatest benefit from their Net Promoter program. You will be up and running in just hours, with all the tools you need to get actionable results.
Satmetrix is the leader in cloud-based customer experience software for business. Over the last 13 years Satmetrix has helped businesses link customer loyalty to financial results with outstanding success. Satmetrix has deployed their software with many of the Fortune 1000 and 500 companies and now are offering it to the mid market.
Do you think you’re delivering a superior customer experience?
How do you measure this?
Did you know that 80 percent of companies believe they provide a superior customer experience, yet only 8 percent of their customers agree with them? This is an alarming fact - especially when you run your own business.
On average, companies that use the Net Promoter System grow at over two and a half times the rate of their competitors that do not use the system. Satmetrix gives companies the ability to identify measurable drivers of loyalty that ultimately help you prioritize your investments and efforts to maximize the potential of your company. There are four loyalty behaviors that affect this rate of growth.
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The repurchase of your product or service
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The purchase of additional products or services (upselling)
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Referrals to family, friends and acquaintances – for those businesses providing a onetime product or service, referrals are an especially critical component of growth
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The power to turn constructive criticism (feedback) into improvements of your products or services
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